On-Call
A dynamic feature designed to help your team handle unplanned, critical work efficiently by bringing together the right people with the right information in real-time. This tool supports automated incident management and easy on-call scheduling, ensuring your team is always prepared to address unexpected issues.
Benefits of of Using On Call
Immediate Response to Incidents
On Call ensures that the right team members are notified and mobilized as soon as a critical incident occurs. This rapid response capability minimizes downtime and helps resolve issues swiftly, maintaining your organization's operational continuity.
Automated Incident Management
With On Call, incident management becomes automated, reducing the need for manual intervention. Automated alerts, notifications, and issue updates streamline the process, allowing your team to focus on resolving the issue rather than managing logistics.
Easy On-Call Scheduling
On Call simplifies the creation and management of on-call schedules. Ensure that your team is always covered by easily setting up and maintaining schedules, so there's always someone available to respond to incidents, no matter when they occur.
Primary and Secondary On-Call Designation
On Call allows you to specify primary and secondary on-call personnel. This ensures a robust response system where primary on-call members handle initial incidents, and secondary members are available as backups, providing an additional layer of support.
Balanced Workload Distribution
On Call includes a feature to ensure the on-call workload is evenly distributed among team members. This prevents overbooking and burnout by tracking and managing the frequency and duration of on-call shifts for each team member.
Shift Swapping
On Call offers a flexible shift management feature that allows team members to swap shifts with ease. This capability ensures coverage while accommodating individual schedules, promoting a better work-life balance and increasing team satisfaction.
